COVID-19 Update (Last updated 24 March 2020)

Dear all,

In the current climate and with the Prime Minister’s poignant message last night, the hotel will be closed until further notice. All bookings will be postponed and memberships frozen.  Please bear with us in this hour of need as key staff prepare to work remotely to minimise disruption.  We will periodically update this message as government guidelines evolve.  For all guests with hotel breaks booked, we will be contacting you as soon as the hotel returns to normal operation.

I’d like to take this opportunity to thank our customers for their continued loyalty and understanding during this difficult and tumultuous time.  As a team, we look forward to the future where we can welcome you through our doors with the warm welcome that Patshull Park is recognised for.

Together, let’s #StayAtHome

Fidel Ebanks
General Manager


COVID-19 Update (update 19 March 2020)

What are your cancellation policies?

Patshull Park Hotel is operating as normal and you can continue to enjoy your stay with us as planned.

Normal terms and conditions apply for any amendments or cancellations.

However, should the Government’s advice change to prevent travel please contact us to discuss your options, including moving your booking to a later date. Any cases of cancellation due to “Disinclination to travel” will be subject to our cancellation policies.

We strongly recommend you purchase travel insurance even if travelling within the UK from the time of booking.

Please note that any modification to existing reservations will be subject to availability and any rate difference

My doctor has advised me not to travel or I have been asked to self-isolate

You will be able to amend your booking with us up to and including 31st October 2020, or cancel with a refund as per our cancellation policies so long as you have a doctor’s note or proof of travel to a country with restrictions in place. We strongly recommend you purchase travel insurance even if travelling within the UK, valid from the time of booking.

I have visited a country with restrictions in place (i.e. Italy) in the last 14 days

You are required to follow UK government advice surrounding any necessary self-isolation. You will be able to amend your booking with us up to and including 31st October 2020, as long as you can provide proof of travel.

Leisure Groups, Business Groups and Meeting & Events:

  • Our hotel teams will work directly with you to evaluate changes needed on a case-by-case basis
  • For arrivals/meetings & events after April 30, 2020, our normal cancellation policy applies

Please note our wedding brochure states we encourage the purchase of wedding insurance

New reservations after 16/3/2020

For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and April 30, 2020, we will allow the reservation to be changed or cancelled at no charge up to 24 hours before your scheduled arrival date.

Please note that changes to the reservation will be subject to availability and any rate differences.

Third Party Sites (Hotel.com/Booking.com etc)

All reservations made with a third party site must be managed through these sites; we can only change direct bookings

Our Commitment to Cleanliness

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and staff.

Hand Hygiene

Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.

Cleaning Products and Protocols

We use cleaning products and protocols which are effective against viruses, including:

Guest Rooms

We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.

Public Spaces

We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, door handles, public bathrooms

How can I be kept up to date?

Please ensure we have up to date and accurate contact details for you so should we need to contact you about your booking we are able to.

Please call us on 01902 700100 if you have any further questions.

Please visit www.nhs.uk/coronavirus or call 111 if you believe you have symptoms.